GENERAL INFORMATION
These General Terms and Conditions govern the relations between the TRADER and the USER regarding the procedure for concluding, amending and terminating contracts under Chapter IV, Section I "Distance Contract" of the Consumer Protection Act (CPA) through the Online Store https://torbite.bg/and e-mail shop@torbite.bgas well as the terms and conditions of use of the Torbite Online Store / Online Store / for the territory of the Republic of Bulgaria, between:
Превод на английски: Company PRIZMA LTD, UIC 114548794, with registered office and address of management in Sofia, 32 Vrania Str., hereinafter referred to as the SELLER and the Person within the meaning of Art. 1.1. of these General Terms and Conditions, who uses the Online Store Torbite and/or wishes to conclude a distance contract, hereinafter referred to as the USER,
For the avoidance of any doubt, the Online Store Torbite, located at the electronic address https://torbite.bgis administered by PRIZMA LTD.
Online Store Torbite - https://torbite.bg serves as a virtual platform for offering and selling advertising bags.
By using the services of the Online Store, the USER agrees to these general terms and conditions of the SELLER, accepting them unconditionally and undertaking to comply with them. The SELLER reserves the right to unilaterally update, supplement or change these General Terms and Conditions, as well as the structure of its website. The SELLER is obliged to notify the USER within the meaning of § 13, item 1 of the SR of the CPA for changes in these GENERAL TERMS AND CONDITIONS in accordance with Art. 147b of the CPA.
1. GENERAL TERMS
1.1 In order to shop and use all the services of the Online store of the MERCHANT, it is necessary for the USER to be a natural person (18 years of age or older), who may or may not be a user within the meaning of § 13, item 1 of the Supplementary Provisions of the Consumer Protection Act, or a legal entity or other legal entity, to have registered voluntarily and free of charge through the registration form. The registration requires the USER to provide correct data, which includes: first and last name, address, phone number, e-mail address and password, and, if necessary, data of a legal entity for issuing an invoice.
1.2 THE MERCHANT requires the USER, when purchasing goods and services from the Online Store Torbite - https://torbite.bg for another recipient, the USER must provide the relevant data to the recipient. The MERCHANT requires the provision of correct data in order to provide a quality service. It is desirable for the USER to fill in the names and delivery address in Cyrillic.
1.3 Upon successful registration, the USER will receive a confirmation email with their username and password to the email address they provided. This will allow them to log in and use the created profile in the MERCHANT's Online Store.
1.4 The MERCHANT reserves the right to cancel the created profile in case of incorrectly and/or inaccurately provided data.
1.5 In the online store Torbite for each product, the following are indicated: product name, main characteristics, final price of the product, including all taxes and fees, in Bulgarian lev.
1.6 The SELLER may provide, at its own discretion, additional user information for the more complete information of the USER when choosing a purchase.
1.7 The MERCHANT reserves the right to change prices without prior notice to users. The USER pays the price valid at the time of the order.
1.8 The MERCHANT reserves the right to terminate, change, expand or permanently discontinue the PROMOTION at any time, by publicly announcing this on the website https://torbite.bg
1.9 The Merchant provides the User with technical information about the products according to the technical specifications provided by the Manufacturer.
2. ORDERING GOODS AND SERVICES, CONTRACT FORMATION
2.1. The USER can purchase goods and services online from https://torbite.bg after logging in through the "Login" link using an email address/username and password, the USER can also shop as a GUEST by entering the necessary delivery details in the order form: first and last name, address, phone number, email address.
2.2. The USER selects a specific product by clicking the "ADD TO CART" button available when viewing the product. Pressing this button saves the selected product in a virtual user cart.
2.3. The USER can view the contents of the cart, add new products, or remove already added products.
2.4. THE USER confirms their order by pressing the "ORDER" button. If no new shipping address is provided, the MERCHANT will accept by default the shipping address specified in the registration data.
2.5. THE USER must confirm that he/she has read and accepts the general terms and conditions, otherwise he/she will not be able to complete his/her order.
2.6. Upon placing an order, it is registered and the USER receives a message at the e-mail address specified by him/her during registration with summarized data about the placed order: order number, selected products, unit value, total order value, delivery price, delivery address. The message for a registered order with the summarized data for it is not an acceptance or confirmation of its execution. Until the confirmation of the order, which takes place by sending an email for a shipped order with an attached invoice, the SELLER has the right not to fulfill the order in whole or in part due to reasons beyond his/her control and under the present general terms and conditions, for which he/she notifies the user by email.
2.7. In case of incorrect and/or inaccurate data filled in by the USER, the SELLER will cancel the received order, which automatically terminates the Distance Selling Contract.
2.8. The distance sales contract between the SELLER and the USER is considered concluded from the moment the specific order is confirmed by the SELLER with an email for a shipped order with an attached invoice, which creates an obligation for the USER to pay for the goods purchased online.
2.9. Registered USERS have the ability to store and track in their profile chronological information about past purchases and current orders.
2.10. All goods, including those on sale, promotion/discount are sold and delivered until stocks are exhausted, even if this is not explicitly stated on the website.
2.11. In case of out of stock of ordered products, the SELLER shall notify the USER without fail, specifying additional ordering options and approximate delivery time.
2.12. The SELLER reserves the right to cancel an order in case of violation of any of these terms and conditions, and shall notify the USER thereof in a timely manner.
2.13. Written inquiries and opinions submitted through the SELLER's contact form shall be answered with an opinion or response to the USER, after verification, within 14 days.
2.14. In case of a complaint filed by a consumer within the meaning of § 13, para. 1 of the Supplementary Provisions to the Consumer Protection Act (CPA), the SELLER is obliged to bring the goods into conformity with the sales contract within one month from the date of receipt of the complaint.
2.15. In the event of a dispute, a consumer within the meaning of § 13, item 1 of the ADR of the CPA may contact the relevant Alternative Dispute Resolution (ADR) bodies - the Conciliation Commissions at the Commission for Consumer Protection at the address: https://kzp.bg/In case of a dispute related to online sales, you can use the Online Dispute Resolution (ODR) website.
3. PAYMENT METHODS
3.1. CUSTOMER has the option to choose to pay for the ordered goods through:
Credit/debit card
Stripe - International payment systemStripe | Payment Processing Platform for the Internet
In case of successfully paid orders via card payments, and a respective cancellation by the USER before the shipment of the order, the MERCHANT shall refund the amount paid by the USER within five working days, using the same payment method used in the initial transaction.
3.2. All payments are made in Bulgarian levs, regardless of the payment method.
3.3. The USER pays the invoice value of the purchased goods, including the delivery price (except when a free delivery promotion is announced).
3.4. The USER makes a payment to the SELLER for the purchased goods online using a voluntarily selected payment method.
3.5. Depending on the chosen payment method, the USER receives relevant information about the payment, such as bank transfer details, a link to electronic terminal payment, instructions for payment at an ATM, or instructions for payment at a cash desk.
3.6. Orders with a payment method of bank transfer or EasyPay are fulfilled after the amount is received in the SELLER's account.
4. DELIVERY
4.1. Deliveries are only made within the geographical territory of the Republic of Bulgaria.
4.2. Delivery is made by a courier company with which the SELLER has contractual relations or by the SELLER's own transport. If the USER chooses a courier company with which the SELLER does not have contractual relations, the announced delivery and complaint terms and conditions are not valid.
4.3. Orders are delivered to the address indicated by the customer and are made to the entrance door of the building, with provided access, or to the border of the yard or to the office of a courier company.
4.4. Goods Ordered Through the Bags Online Store – https://torbite.bg are delivered by a courier or an employee of the TRADER within 3 to 5 working days, without a commitment to an exact hour, depending on the availability of the ordered product.
4.5. The specified delivery times are applied in accordance with the announced schedules of the courier companies for remote locations and official holidays when deliveries are made by the courier companies.
4.6. In case of delivery delay the SELLER is obliged to notify the USER of the delivery delay, regardless of the reasons for the delay.
4.7. The SELLER is not responsible for delays caused by the actions of a courier or courier company.
4.8. The goods are handed over to the USER against a signature, which certifies that the SELLER has fulfilled the order.
4.9. The USER inspects the delivered goods for transport damage or other damage and makes claims in the presence of the courier or the person delivering the package.
4.10. By signing the delivery note, the USER authorizes the courier to transfer on his behalf to the SELLER the amount of the total invoice value for the delivered goods, if the chosen payment method is cash on delivery.
4.11. If the USER cannot be found at the delivery address indicated by the courier company, through no fault of the SELLER, the person making the delivery leaves a message with a contact phone number, which the recipient must call within 24 hours to arrange a second delivery attempt.
4.12. If the USER does not contact to arrange the delivery, the distance sales contract is automatically terminated and the SELLER is released from the obligation to deliver the order.
4.13. If the USER refuses to accept the ordered goods, the distance sales contract is automatically terminated and the person making the delivery returns them to the SELLER.
4.14. The risk of loss or damage to the goods passes from the SELLER to the USER/RECIPIENT at the moment when he or a person designated by him, other than the carrier, accepts the goods.
5. WARRANTIES AND SPECIFICATIONS
5.1. The MERCHANT shall provide technical specifications for the products included in the distance sales contract, guaranteeing that the data described is based on the manufacturer's technical specifications.
5.2. The MERCHANT does not guarantee the suitability of the goods for any purpose other than standard agricultural practices, nor for quality different from that described in the technical specification. The USER assumes all risk and responsibility for the use of the goods, whether used separately or in combination with other substances, as well as for any loss or damage and/or injury to persons resulting from the use or possession of the goods, the subject of the contract of sale.
6. COMPLAINT AND WITHDRAWAL FROM DISTANCE SELLING CONTRACT
6.1. Upon receipt of the goods, the USER/RECIPIENT is obliged to inspect them immediately and, in case of visible defects such as: violated packaging integrity, transport defects, lack of accompanying documents (any required by Bulgarian legislation) to immediately inform the person delivering the goods.
6.2. In case of defects or missing items in the package, a report is drawn up in the presence of the courier or the person delivering the goods. The USER/RECIPIENT refuses to receive the shipment and informs the trader in writing at the following email address: shop@torbite.bg
6.3. In case the USER/RECIPIENT does not inspect the received goods and does not make immediate claims to the person delivering the goods, the goods are considered approved, and the user loses the right to make claims at a later stage.
6.4. In case the USER has chosen at his own request a courier company with which the MERCHANT does not have contractual relations for the delivery of his order or has instructed such a company to return the goods back to the MERCHANT, the risk of loss or damage to the goods is entirely at the expense of the USER according to Art. 103B para. 2 of the Consumer Protection Act (CPA). The USER shall address any claims to the carrier chosen by him.
6.5. The USER, who has the status of a consumer within the meaning of § 13, item 1 of the Additional Provisions of the CPA, has the right, on the basis of Art. 50 of the CPA, to withdraw from the distance contract without owing a penalty or compensation within 14 days from the date of receipt of the goods, according to Art. 50 para. 2 of the CPA.
6.5.1 Registered orders with delivery to the physical stores of Torbite, with the selected option of cash on delivery, where the purchase contract is concluded on the spot in the store, are not subject to withdrawal within 14 days within the meaning of Art. 50 of the CPA.
6.6. The USER, who has the status of a consumer within the meaning of § 13, item 1 of the Additional Provisions of the CPA, shall inform the MERCHANT in writing of his decision to withdraw from the sales contract before the expiry of the 14-day period under Art. 50 of the CPA. You can download the Standard Withdrawal Form here. The MERCHANT shall immediately send the USER a confirmation of the received application for withdrawal from the sales contract.
6.7. The USER who has exercised the right of withdrawal under Art. 50 of the CPA shall return the goods to the MERCHANT within 14 days of the claim and shall pay the transport costs for the return of the goods under Art. 55 para. 2 of the CPA.
6.8. The MERCHANT shall refund the amount paid by the USER for the purchased product, including the delivery costs (if any), within 14 days from the date of notification of the USER's decision to withdraw from the sales contract. The MERCHANT may withhold payment of the amounts to the consumer under the previous sentence until the goods are received or until the USER provides proof that he has sent the goods back, whichever happens first.
6.9. The provisions of Art. 50 - 56 of the CPA, concerning the right of withdrawal of the USER, who also has the status of a consumer, from a distance contract or from a contract outside the commercial establishment, shall not apply to contracts for the supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection, as well as for the supply of goods which, after having been delivered and by their nature, have been mixed with other goods from which they cannot be separated.
6.10. The MERCHANT shall not refund delivery costs if the USER has voluntarily chosen a different carrier than those offered by the MERCHANT with whom the MERCHANT has contractual relations.
6.11. In case of the circumstances mentioned in items 6.1, 6.2 and 6.3, or loss of the goods, the MERCHANT shall not refund the amount paid for the goods and all related costs.
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